Guest Comments

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Hi Susan, My wife and I recently spenta week at the Esplendor Resort and were very much impressed by the quality of service and friendly and courteousstaff. We found your employees to be helpful whenever we needed assistance and were very pleasantwith which to deal. I would like to mention oneparticular individual, Cecilia, the night desk clerk, who was extremely accommodating in making our stay at your hotel such a pleasant one. We enjoyedour time at Esplendor Resort so much so that we plan on returning next year and hope to stay a bit longer.

Paul Normandeau and Judy Storey, January 29, 2010

Hello Mr. Miller, I am writing you regarding our stay at Esplendor this past weekend. We arrived Friday evening at approximately 9:30 PM. To our surprise there was a wedding reception underway with a pretty loud band. We did not get to sleep until 3:00 AM after the reception ended. I am writing you to Thank Greg and the rest of your staff for making a difficult situation bearable. Everyone was courteous and respectful of our concerns. We did appreciate the concessions made by your staff and as a result look forward to visiting Esplendor again. I am sure you hear an ear full when things don't go well but I am a believer in making every effort to let business managers know when their employees do a good job and represent their business in a professional and courteous manner .Thanks again

Robert J. Krupp III- September 29, 2009

Dear Joseph, On behalf of the 50 or more Farrell family members who attended the "Farrell Family Reunion", over the Labor Day week end, 4th thru the 6th of September, 2009, we wish offer our sincere appreciation for your steady support and stewardship of our reunion over an intense six month period leading up to the reunion. From our initial meeting with you, in March 2009, and for all your accommodations during our subsequent meetings, for your responses to many emails, and many telephone conversations, and for your guidance in making the Farrell Family reunion a success, we are proud to say that you were excellent to work with. You are to be commended for your professionalism and guidance, leading up to our reunion. Without your help the event wouldn't have been the same.
Please know everyone, from my wife Jean, and the other Reunion Committee members that helped me, my two cousins, Mrs. Celeste Wisdom, and Mrs. Joyce Mason, and all the attending family members, we are indeed indebted to you for setting the stage for a successful reunion experience by all of us. You represented the Esplendor Resort at Rio Rico, in a superb manner! Thank you for your helping make our reunion a success.

Larry D. McCarty | For the Reunion Committee- September 28, 2009

To whom it may concern,I am writing to pass along a compliment about the quality of service I received by the Esplendor Resort at Rio Rico. Since I am often quick to complain when something does not meet my standards, I want to be sure to give praise when it is due.The service has been outstanding. Everyone I have came in contact with: wait staff, guest services, and maid service--have been very professional. They made my stay a memorable experience. When in Rio Rico again I will not hesitate to choose The Esplendor Resort .Thanks for everything!!!!!

Tammy T. Henry- September 23, 2009

Please pass this email on to the manager of the hotel. I just wanted to let you know how much we enjoyed our stay at your beautiful resort. All the employees, like Sergio, Jorge, Cecilia, Ismail were all nice and made our stay even better. Everyone was so friendly. The golf course was spectacular. We wish we could come back today already.

Patricia Halverson- March 14, 2009

What a great place, close to town, close to the border, close to restaurants . Rooms are nicely decorated and comfortable. Staff are very helpful for all the local attractions and spots to visit. “Excellent service at registration desk”  

Advise4U, Vancouver Mar 7, 2009-As Seen On Trip Advisor

Thank you for looking out for us during our stay with you at Esplendor Feb 21-23. We thoroughly enjoyed our accommodations, dinner and golf, as well as Jack Tallmadge's wonderful fruit & cheese tray at our arrival (especially the herbed pepper cheese: our favorite!). You have a beautiful and relaxing resort with excellent staff, and we are glad we chose to spend our vacation with you.

T. Roehrick | February 2009

When we had first arrived to check in the staff was very nice and down to earth. We stayed for new years to have a little get away and it was nothing short of amazing. The rooms were spacious and clean. Even the little patios outside our room were private and relaxing. The pool area looked amazing (too bad it was too cold to go for a swim) The view of Rio Rico is even amazing. I will for sure be back. Enjoyed Stay at Esplendor”

00knitter, Jan 13, 2009-As Seen On Trip Advisor

When my friends and I arrived early to check in we were greeted by the friendly staff at the front desk. Checking in was easy and quick, and the staff at the front desk had smiles on the whole time. When we arrived to our room one of our keys didn't work, so we returned to the front desk and they took care of it quickly. The room was clean when we first entered, and there were no problems at all. We spent the night outside on the comfortable chairs they had for New Year's and we had a really good time. Check out was just as easy as checking in, and the staff was still friendly the next day.
I would recommend staying to everyone looking for a place to stay in Rio Rico.

CheffyP, Rio Rico, AZ Jan 6, 2009-As Seen On Trip Advisor

Meeting Planner Comments

Dear Mr. Miller: Just wanted to say congratulations on providing excellent service to your guests. A couple of weeks ago two of my colleagues and I stayed at your resort while on business in the area. We had stayed there a while back and were pleasantly surprised by the improvements made since then. I would like to praise Jay (sorry, don't have his last name) and Patricia Lopez in particular who truly made us feel welcome and special. You can be sure we are coming back! Kind regards,

Patricia Torres-Vega, Vice President | JP Morgan Chase Bank July 22, 2009

We were attending a state convention for our group. Received outstanding service by front desk personnel. Quick and efficient. Rooms were ready for our arrival. Checkout was simple, quick and efficient. Hotel staff were helpful, pleasant and very courteous.

val940, Arizona May 4, 2009 |As Seen On TripAdvisor

I decided to stay at a new competitor, big mistake. Next night went to the Esplendor and will never stray again. I get reimbursed, so it is my choice where I stay in Nogales. Staff is the friendliest and will go the extra mile.

godiinct, Danbury, Connecticut July 7, 2009| As Seen On TripAdvisor

I attended a GFWC-AZ Convention recently at Esplendor, and enjoyed my 3-day stay very much. Each room has a balcony to relax and enjoy the view. The staff was incredible, considering there were approximately 90 ladies attending this convention. The meals were very good and prepared on time, even with last minute substitutions. The entire weekend was a huge success with everyone.

cbvarela, Arizona- May 21, 2009 |As Seen On TripAdvisor

I can't adequately express my appreciation for all you did to make our meeting at the Esplendor and Rio Rico/Tubac so incredibly special! From walking in and being offered a hot towel for our hands, to checking out and being wished well - it was all wonderful.  The rooms were delightful; the food superb; the staff extremely professional - the upgrades on my room and the Presidential Suite, the wine and CD - you made us feel so important! The spouses raved about the Culinary School experience - unbelievable! Everyone had a riotous time at the Arizona Winery. Bottom line: I am already planning on bring out of town guests back to you. And, everyone in attendance was thinking of ways to return to each venue. Even today, I received a note of thanks from one of my executive committee members. I would recommend you and your property to anyone, anytime.

Patty | NAIFA-Arizona -January 2009